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This is our Ace Cleaning Cleaners page. We have listed the full address of Ace Cleaning, phone numbers and websites. Ace Cleaning is in Leicester, Ace Cleaning offers cheap home cleaners, office cleaners, night cleaners and weekend cleaners in Leicester. They also offer cheap home cleaning and office cleaning in Leicester.

Ace Cleaning Map:
Ace Cleaning
18 Upperton Road
Leicester, LE3 0BG
Phone: 0116-255 1955
Fax: 0116-255 0696

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    Alan Smith - Everards Brewery on 11 Aug 2010
    Consistently throughout the professional relationship with AceCleaning Company I have complained of the consistently poor cleaning provided by your contractors during the short time we had Global Cleaning Contracts cleaning premises. I have listed the incidents below, and I hope that it will show you the extent of the incompetence and lack of skill shown by your contractors who arrived at the premises. Every issue had been written in the Client Handbook – but not once was a reply to my feedback submitted. I had explained to Mr King that as a company we wanted to try out the cleaning services supplied by Global Cleaning and agreed to have a spring clean of the salon at 137 Commercial Street. During the first ever clean I was woken up at approximately 12.30am as the alarm was going off in the shop (a very simple system that was explained very well) I was subsequently called by our alarm company, and spent over 30 minutes on the phone with the cleaner and the alarm company to try and disable the alarm The next morning hair was found all over the salon; one of the hair bins was not emptied as with the toilet bin. As there was so much hair on the floor it is hard to believe that the floor had even been swept let alone vacuumed, mopped, polished and buffed. There were drink marks on almost every surface, bar waste pushed under the cocktail bar and the coffee machine had splashes of milk on it. The beauty room had not been even touched, and the gold room had none of the basins properly wiped down. It was after this that we purposefully made drink marks on many surfaces on a night before the cleaners were due to come in, finding marks on the surfaces in the morning did not surprise me however as the shop did not look like anyone had come. I was woken up again by the cleaner and the alarm system the next evening we had the cleaner in, even though I had explained the alarm system to him again. The next morning was a very similar story in the way of the salon appearance. At this point I had called David King twice in the space of three days (only two days cleaning). I found David King to be understanding but quite unable to help the situation whatsoever, he said that he would speak with the cleaner and TRY to sort it out. Something very odd started happing though, as the floor got slightly better (still not polished or buffed) there was less hair on the floor, the salon furniture was being dragged around the salon floor which in turn has scratched our vintage parquet flooring. In the morning we would have to lift and place back the following; • Product cabinets • Fire Hydrants • Couches • Chaise Lounges • Reception Chairs • Almost all of 15 Styling Chairs As this was happening every morning for the entirety of the time Global Cleaning has been in charge of cleaning the premises, we missed valuable morning briefings with staff members, and subsequently our client care has suffered. This problem has been expressed to David King numerous times. On the morning of the Saturday of April, I personally came in an hour and a half early to complete personal work. Walking into the salon I was shocked to find that almost very mirror, basins, internal fire door windows, and front door windows had been sprayed with lime scale remover, wiped in and left. It took me an hour and a half to clean the shop to a standard we could let clients in the door. Saturday is our busiest day of the week and we missed our morning briefing as staff had to help with me finish trying to remove the chemical from the surfaces and re-arrange the furniture. I left a message on that Saturday morning with David King and left a message expressing my dismay on your head office phone line whilst writing a report into the client handbook. During the course of our relationship with Global we have found the floor care to be diabolical, not only has the finish been scratched by the movement of the furniture but we have had to mop and try to polish it our self’s once a week as it looked embarrassingly dull and downright dirty. When expressing my concern and dismay and my belief that as a client we should not be having to pay for ‘cleaning’ which we have to re-clean when arriving at the salon in the morning, I was told by Mr King that if ‘we’ (global cleaning) gave us a discount the cleaner would not be paid! I think this is a totally unacceptable view for any company to have as I strongly believe as a cleaning company you have not met the requirements set out in the contract and have therefore breached it. We have contacted you countless times regarding the issues explained above and feel that you as a company have not acted appropriately and with due concern. During the time Global Cleaning Contractors were cleaning the premises we had more than 7 different people coming into the shop. At more than one point strangers to management were arriving to complete a clean. The cleaners who I believe were sub contractors of your subcontractor were elderly and did not look fit to clean, one gentleman was not able to stand up straight and looked to have severe back problems. At one point the cleaners who had never been shown by myself the salon, left the front bolted doors unlocked (as it is a job that must be explained) and only locked the very flimsy inner door which could easily been forced open during the night. ...

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